Cargo Claims Specialist: Risk, Recovery & Compliance

FedEx Logistics; Green Bay (WI); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

401(k) plan with company match

Tuition reimbursement

Holiday pay and PTO

Medical, dental, vision

Life insurance

AD&D

Disability

Paid parental leave

Bereavement and jury duty

Job summary

FedEx Supply Chain is seeking a Cargo Claims Coordinator to manage the end-to-end claims process for managed transportation and freight solutions. You will work with service providers, customers, and operations to research, validate, and negotiate settlements while ensuring compliance with laws and contract terms.

The role requires knowledge of shipping processes, strong Excel/Word skills, and the ability to lead meetings and prepare monthly risk reports.

Qualifications

• High school diploma required.
• 2 years of relevant transportation operations experience required.
• 5 years of transportation operations experience preferred.
• Understanding of shipping processes and dock operations.
• Experience with TMS, Microsoft Excel, Word, and Access.
• Transportation operations experience including claims preferred.
• Ability to work independently and collaboratively.

Responsibilities

• Identify and compile legally required claim documentation from stakeholders including service providers, customers, shippers, consignees, warehouses, and operations personnel.
• Research, evaluate, and validate claims.
• Prepare and present valid claims to service providers within legal parameters.
• Leverage claim law, contract terms, FDA guidelines, and case history to recover payment for customers.
• Negotiate equitable settlement agreements between customers and service providers.
• Advise customers on claim status, outcomes, and settlement recommendations, including unfavorable results.
• Perform root cause analysis to identify recurring damage issues and recommend solutions.
• Lead regular meetings with operations and logistics sourcing advisors to drive accountability and finalize claims efficiently.
• Create and deliver monthly reports summarizing claim status and potential risks to leadership.
• Develop and maintain work instructions; ensure process improvement and SOP compliance.
• Comply with all applicable laws, regulations, and company policies and procedures.

Skills

Independent work

Team collaboration

Analytical thinking

Education

High school diploma

Tools

TMS

Microsoft Excel

Microsoft Word

Access

Job description

FedEx Supply Chain is seeking a Cargo Claims Coordinator to manage the end-to-end claims process for managed transportation and freight solutions. You will work with service providers, customers, and operations to research, validate, and negotiate settlements while ensuring compliance with laws and contract terms.

The role requires knowledge of shipping processes, strong Excel/Word skills, and the ability to lead meetings and prepare monthly risk reports.