Freight Center Support Specialist

FedEx Freight, Inc.; Fort Smith (AR); On-site; USD 23,000 - 28,000; Full time

Job summary

FedEx Freight, Inc. is seeking an organized administrative professional in Fort Smith, AR to support service center operations. You will handle customer inquiries, prepare freight documentation, and manage data entry for shipments and pickups throughout the day.

The role emphasizes accuracy, communication, and teamwork in a fast-paced environment while ensuring compliance with company policies and industry regulations.

Qualifications

• High school diploma or GED required or equivalent.
• Prior office experience and customer service exposure preferred.
• Experience in transportation/logistics is a plus.
• Ability to learn and use office equipment and computer systems.

Responsibilities

• Perform administrative/clerical tasks: filing, data entry, mail, phones.
• Verify documentation and prepare reports for freight movement.
• Assist customers with pickup/delivery needs and service options.
• Enter shipment details, generate freight bills, and correct billing as needed.
• Coordinate with drivers, sales, and operations to meet customer needs.
• Handle inquiries via phone, email, or fax and resolve issues.

Skills

Strong phone skills

Interpersonal skills

Written and verbal communication

Time management

Multi-tasking

Teamwork / independent work

Education

High school diploma or GED

Job description

FedEx Freight, Inc. is seeking an organized administrative professional in Fort Smith, AR to support service center operations. You will handle customer inquiries, prepare freight documentation, and manage data entry for shipments and pickups throughout the day.

The role emphasizes accuracy, communication, and teamwork in a fast-paced environment while ensuring compliance with company policies and industry regulations.