Freight & Customer Service Specialist

FedEx Freight; Portland (ME); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Vacation

Paid holidays

Job summary

FedEx Freight is seeking a customer-focused administrator to handle daily office tasks, process freight documentation, and assist customers with inquiries in a fast-paced service center.

The role involves data entry, processing shipments, scheduling pickups, and collaboration with sales and operations to meet customer needs. Starting pay is competitive with opportunities for growth and benefits.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.

Responsibilities

• Perform administrative/clerical tasks such as filing, copying, imaging, answering phones, data entry, and mail/package distribution.
• Verify and complete required documentation and reports.
• Assist customers by phone, email, and fax; handle inquiries, rate quotes, billing questions, and follow ups.

Skills

Customer service

Phone skills

Interpersonal skills

Time management

Multi-tasking

Verbal communication

Written communication

Data entry

Typing

Ten-key

PC experience

Confidential handling

Education

High school diploma

Job description

FedEx Freight is seeking a customer-focused administrator to handle daily office tasks, process freight documentation, and assist customers with inquiries in a fast-paced service center.

The role involves data entry, processing shipments, scheduling pickups, and collaboration with sales and operations to meet customer needs. Starting pay is competitive with opportunities for growth and benefits.