Evening Freight Service Center Support – PT

FedEx Freight, Inc.; Kaukauna (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

FedEx Freight, Inc. is seeking an office/operations support role to handle customer needs, process freight documentation, and perform administrative tasks in the daily service center operations.

The role involves assisting customers by phone, email, and fax, coordinating pickups and deliveries, and ensuring accurate data entry and billing processes. Fast-paced environment with office/dock setting and equal opportunity employment.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation/Logistics experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to use general office equipment and computer systems.

Responsibilities

• Perform administrative/clerical tasks: filing, copying, imaging, answering phones, data entry, mail/packages handling.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers; determine pick-up/delivery needs and handle special requirements.
• Enter freight shipment information and status in computer systems; generate/adjust freight bills.
• Administer freight pick-up process as needed.
• Assist customers via phone/email/fax with inquiries, tracing shipments, rate quotes, billing questions.
• Make freight delivery appointments.
• Review Hours-of-Service logs and report discrepancies.

Skills

Phone skills

Interpersonal skills

Data entry

Typing

Time management

Multitasking

Confidentiality

Education

High School Diploma or GED

Tools

MS Office

Job description

FedEx Freight, Inc. is seeking an office/operations support role to handle customer needs, process freight documentation, and perform administrative tasks in the daily service center operations.

The role involves assisting customers by phone, email, and fax, coordinating pickups and deliveries, and ensuring accurate data entry and billing processes. Fast-paced environment with office/dock setting and equal opportunity employment.