Freight Center Support Specialist

FedEx Freight, Inc.; Des Moines (IA); On-site; USD 26,000 - 30,000; Full time

Job summary

FedEx Freight, Inc. in Des Moines, IA is seeking an Administrative Clerk to support customer service and freight operations. You will handle documentation, data entry, and communication with customers and drivers to ensure on-time pickups and deliveries.

This role requires accuracy, strong phone etiquette, and the ability to work in a fast-paced team environment. High school diploma required; prior office or transportation experience preferred.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with ability to learn required computer systems.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.

Responsibilities

• Perform administrative/clerical functions including filing, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, determine pickup/delivery needs, and sell company services.
• Enter freight shipment information into computer system and generate freight bills.
• Administer freight pickup process as required.
• Assist customers via phone, email and/or fax with inquiries.
• Make freight delivery appointments as required.
• Review drivers' Hours-of-Service logs for accuracy.
• Coordinate with city operations and other departments to meet customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance to customers as required.
• Comply with laws/regulations and company policies.
• Perform other duties as required.

Skills

Phone skills

Customer service

Time management

Organizational skills

Verbal communication

Data entry

Typing

10-key

PC skills

Teamwork

Education

High school diploma or GED

Tools

Computer systems

Fax machine

Copier

Scanner

Job description

FedEx Freight, Inc. in Des Moines, IA is seeking an Administrative Clerk to support customer service and freight operations. You will handle documentation, data entry, and communication with customers and drivers to ensure on-time pickups and deliveries.

This role requires accuracy, strong phone etiquette, and the ability to work in a fast-paced team environment. High school diploma required; prior office or transportation experience preferred.