Freight Brokerage Account Manager: Growth & Shipments

Windmill Transport; Holland (MI); On-site; USD 45,000 - 70,000; Full time

Job summary

Windmill Transport is seeking a driven Account Manager to grow our Freight Brokerage book. You will promote and sell our services to existing customers while adhering to company policies and goals. You will work with an experienced team to manage shipments, onboard carriers, and ensure on-time delivery.

Strong communication and customer service skills are essential in a fast-paced environment. The role starts in a standard office setting with 40 hours per week, offering growth opportunities

Qualifications

• Bachelor’s degree in business or related field preferred.
• MS Office skills and related computer knowledge.
• Preferred 1–2 years of Account Management experience or relevant experience.
• Preferred 1–2 years of customer service experience.

Responsibilities

• Drive volume and margin growth within a core set of customers.
• Meet monthly targets with Supervisor 1:1 to review targets and goals.
• Align on quarterly and monthly objectives with President of Brokerage Operations.
• Track, trace and manage shipments within your book of business daily and monthly.
• Proactively provide customer service to ensure shipments are on time for delivery and on time for pickup.
• Monitor and ensure shippers KPIs are being met, while delivering on superior customer service.
• Assist in billing with our accounting department and communicate with accounting for past balances.
• Collaborate with internal team members in a team-oriented environment.
• Onboard new carriers to handle shipping lanes for our customers.
• Book shipments with partner carriers and ensure information is correct and accurate.
• Set appointments at shippers and receivers and relay information to carriers.
• Handle issues and conflicts with customers and implement improved service plans.
• Maintain a weekly schedule including 1:1s and account reviews.
• Transition to quoting for all accounts near the end of tenure.

Skills

Strong communication

Negotiation skills

Problem-solving

Interpersonal skills

Customer service

Education

Bachelor's degree in business or related field

Tools

MS Office

Excel

Job description

Windmill Transport is seeking a driven Account Manager to grow our Freight Brokerage book. You will promote and sell our services to existing customers while adhering to company policies and goals. You will work with an experienced team to manage shipments, onboard carriers, and ensure on-time delivery.

Strong communication and customer service skills are essential in a fast-paced environment. The role starts in a standard office setting with 40 hours per week, offering growth opportunities