Freight Account Manager

Freight Flex; Knoxville (TN); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

401k + Company Match

Paid Time Off

Sick Days

Holidays

Maternity + Parental Leave

Supplemental Insurance

Life Insurance

Descripción de la vacante

Freight Flex in Knoxville, TN is hiring an Account Manager to build strong customer relationships and ensure a seamless shipping experience. You will document client success criteria, SOPs, and coordinate with supply chain partners to keep shipments moving from origin to destination.

The role requires hands-on sales and account management, plus several years of 3PL brokerage and trucking experience. You will communicate clearly, manage escalations, and contribute to process improvements.

Formación

• Minimum 2 years of experience in a 3PL brokerage.
• Minimum 2 years of over-the-road trucking experience.
• Minimum 1 year of sales or account management experience.
• Excellent communication and interpersonal skills.

Responsabilidades

• Understand and document client success criteria and SOPs.
• Respond to client escalations to resolve issues quickly.
• Collaborate with supply chain operations and external stakeholders.
• Grow existing accounts using our processes.
• Fill gaps in processes or implement improvements as needed.

Conocimientos

3PL brokerage experience

Over-the-road trucking

Sales experience

Account management

Descripción del empleo

At Freight Flex, we're not just another large transportation platform. We're a close-knit family of mission-driven logistics pros, powered by our unwavering focus on cutting edge technology. We provide fast quoting, straight-forward prices and a network of trusted carriers across the company. As we continue to grow, we're looking for an Account Manager who is passionate about building strong customer relationships and ensuring a seamless shipping experience.

What You’ll Do:

• Understand and document the client’s success criteria and use to build clear standard operating procedures (SOP). As the client’s needs evolve, you will refine the client’s success criteria and SOP.
• Respond to client escalations to solve client issues quickly and ensure smooth operations at origin and destination. You will handle client issues that require advanced industry knowledge.
• Collaborate with your supply chain operations partners and external stakeholders to ensure the success of the shipment lifecycle.
• Work with existing accounts to grow using our processes.
• Step in to fill gaps in process or implement improved processes as needed.

What We Look For:

• 2+ years of previous experience working at a 3PL brokerage.
• 2+ years of over-the-road trucking experience.
• 1+ years of sales and/or account management experience.
• Previous sales and/or account management experience.
• Excellent communication and interpersonal skills.
• Base salary plus commission on accounts you manage
• Health insurance
• Vision insurance
• Optional voluntary insurance products (disability, accident, critical illness, hospital indemnity, additional life insurance)
• 401k + Company Match
• 20 Accrued Days Paid Time off First Year
• Sick Days
• 6 Paid Holidays
• Maternity + Parental Leave
• Supplemental Insurance
• Life Insurance
• Monday to Friday 8-5 PM Schedule
• Smart casual attire

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.