Freight Account Manager

Freight Flex; Irving (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401k + Company Match

Paid time off

Sick days

Holidays

Maternity + Parental Leave

Supplemental Insurance

Life Insurance

Job summary

Freight Flex in Irving, TX is seeking an Account Manager who thrives on building strong customer relationships and ensuring a seamless shipping experience. You will document client success criteria and SOPs, respond to escalations, and collaborate with supply chain partners to ensure shipments run smoothly from origin to destination.

The role offers a base salary plus commission, health and vision insurance, 401(k) with match, paid time off and holidays, with a path to leadership as the Las

Qualifications

• 2+ years of experience at a 3PL brokerage.
• 2+ years of over-the-road trucking experience.
• 1+ years in sales or account management.
• Excellent communication and interpersonal skills.

Responsibilities

• Document the client’s success criteria and SOPs; refine as client needs evolve.
• Respond to client escalations to resolve issues quickly and ensure smooth operations.
• Collaborate with supply chain operations partners and external stakeholders to ensure shipment lifecycle success.
• Grow existing accounts using our processes.
• Fill gaps in process or implement improved processes as needed.
• Aim for a leadership position in 2027 as the Las Colinas office grows.

Skills

Communication skills

Interpersonal skills

Sales/Account management

Job description

At Freight Flex, we’re not just another large transportation platform. We’re a close-knit family of mission-driven logistics pros, powered by our unwavering focus on cutting edge technology. We provide fast quoting, straight-forward prices and a network of trusted carriers across the company. As we continue to grow, we’re looking for an Account Manager who is passionate about building strong customer relationships and ensuring a seamless shipping experience.

What You’ll Do:

• Understand and document the client’s success criteria and use to build clear standard operating procedures (SOP). As the client’s needs evolve, you will refine the client’s success criteria and SOP.
• Respond to client escalations to solve client issues quickly and ensure smooth operations at origin and destination. You will handle client issues that require advanced industry knowledge.
• Collaborate with your supply chain operations partners and external stakeholders to ensure the success of the shipment lifecycle.
• Work with existing accounts to grow using our processes.
• Step in to fill gaps in process or implement improved processes as needed.
• Advance to a leadership position in 2027 as we grow the Las Colinas office.

What We Look For:

• 2+ years of previous experience working at a 3PL brokerage.
• 2+ years of over-the-road trucking experience.
• 1+ years of sales and/or account management experience.
• Previous sales and/or account management experience.
• Excellent communication and interpersonal skills.
• Base salary plus commission on accounts you manage
• Health insurance
• Vision insurance
• Optional voluntary insurance products (disability, accident, critical illness, hospital indemnity, additional life insurance)
• 401k + Company Match
• 20 Accrued Days Paid Time off First Year
• Sick Days
• 6 Paid Holidays
• Maternity + Parental Leave
• Supplemental Insurance
• Life Insurance
• Monday to Friday 8-5 PM Schedule
• Smart casual attire

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.