Freight Account Manager

Freight Flex, LLC; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Base salary + commission

Health insurance

Dental insurance

Vision insurance

401k + Company Match

Paid time off

Sick days

Holidays

Maternity + Parental Leave

Supplemental Insurance

Life Insurance

Career growth opportunities

Smart casual attire

Job summary

Freight Flex, LLC in Knoxville, TN is seeking an Account Manager who thrives on building strong client relationships and ensuring a seamless shipping experience.

You will document client success criteria, respond to escalations, collaborate with supply chain partners, grow existing accounts, and implement improved processes to drive operational excellence. This role offers base salary with commission and comprehensive benefits.

Qualifications

• Excellent communication and interpersonal skills are required.
• Experience in a 3PL brokerage environment is essential.
• Over-the-road trucking experience is required.
• Sales or account management experience is needed.

Responsibilities

• Understand and document the client’s success criteria and SOPs.
• Respond to client escalations to resolve issues quickly.
• Collaborate with supply chain operations and external stakeholders.
• Grow existing accounts using established processes.
• Identify gaps in processes and implement improvements.

Skills

Communication skills

3PL brokerage experience

OTR trucking experience

Sales/account management experience

Education

Bachelor’s degree

Job description

At Freight Flex, we're not just another large transportation platform. We're a close-knit family of mission-driven logistics pros, powered by our unwavering focus on cutting edge technology. We provide fast quoting, straight-forward prices and a network of trusted carriers across the company. As we continue to grow, we're looking for an Account Manager who is passionate about building strong customer relationships and ensuring a seamless shipping experience.

What You’ll Do:

• Understand and document the client’s success criteria and use to build clear standard operating procedures (SOP). As the client’s needs evolve, you will refine the client’s success criteria and SOP.
• Respond to client escalations to solve client issues quickly and ensure smooth operations at origin and destination. You will handle client issues that require advanced industry knowledge.
• Collaborate with your supply chain operations partners and external stakeholders to ensure the success of the shipment lifecycle.
• Work with existing accounts to grow using our processes.
• Step in to fill gaps in process or implement improved processes as needed.

What We Look For:

• 2+ years of previous experience working at a 3PL brokerage.
• 2+ years of over-the-road trucking experience.
• 1+ years of sales and/or account management experience.
• Previous sales and/or account management experience.
• Excellent communication and interpersonal skills.
• Bachelor’s degree.

Benefits:

• Base salary plus commissionon accounts you manage
• Health insurance
• Dental insurance
• Vision insurance
• Optional voluntary insurance products (disability, accident, critical illness, hospital indemnity, additional life insurance)
• 401k + Company Match
• 20 Accrued Days Paid Time off First Year
• Sick Days
• 6 Paid Holidays
• Maternity + Parental Leave
• Supplemental Insurance
• Life Insurance
• Monday to Friday 8-5 PM Schedule
• Smart casual attire
• Career Growth Opportunities

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.