Fraud Verification & Support Associate

Dev; Saint Petersburg (FL); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Professional development

Inclusive team atmosphere

Competitive salary and benefits

Job summary

FIS Global is seeking a Fraud Call Center Specialist to respond to and resolve customer inquiries about banking activities, primarily by phone. You will verify activity on credit, debit and prepaid accounts, maintaining quality and schedule standards while mentoring teammates after training.

The Fraud team is a dynamic group within Customer Interaction Management, with 30+ associates across sites. You will stay abreast of fraud trends and participate in initiatives to improve efficiency.

Qualifications

• High school diploma or GED required.
• 2 years of customer service experience.
• Prior call center experience, banking experience preferred.
• Outstanding customer service skills (verbal and written).
• Excellent computer navigation and operation skills.
• Ability to work independently and in a team.

Responsibilities

• Receive calls to verify activity on Credit, Debit and Prepaid cards with cardholders and Issuers.
• Participate in department initiatives to improve efficiencies.
• Stay up-to-date on changing fraud trends.
• Report to office if performance does not meet standards or client requirements.
• In-class training 9 AM – 5:45 PM CST, 10 AM – 6:45 PM EST.
• On-the-job training and frequent up-training to expand knowledge.

Skills

Customer service

Call center experience

Banking experience

Education

General Equivalency Diploma

Tools

Computer skills

Job description

FIS Global is seeking a Fraud Call Center Specialist to respond to and resolve customer inquiries about banking activities, primarily by phone. You will verify activity on credit, debit and prepaid accounts, maintaining quality and schedule standards while mentoring teammates after training.

The Fraud team is a dynamic group within Customer Interaction Management, with 30+ associates across sites. You will stay abreast of fraud trends and participate in initiatives to improve efficiency.