Fraud Care Specialist: Member Support & Investigations

Soqquadro Italiano; Greensboro (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Allegacy Credit Union is seeking a Fraud Specialist to handle inbound member inquiries in a call center. You will open fraud cases, review alerts, and escalate concerns while collaborating with fraud, compliance, retail banking and operations.

The role requires attention to detail, good judgment, and the ability to work independently and with other departments. Prior fraud prevention knowledge and credit union exposure are valuable.

Qualifications

• High school diploma or equivalent.
• Past experience in a Credit Union call center preferred.
• Strong background in customer service or member relations, with ability to handle sensitive situations professionally.
• Familiarity with fraud prevention techniques.
• DNA-core system knowledge preferred.

Responsibilities

• Review financial transactions and account activity to help identify unusual or potentially fraudulent behavior.
• Open fraud cases and document handling from initial reporting to resolution.
• Collaborate with internal departments to coordinate fraud investigations and recovery efforts.
• Take appropriate actions on compromised accounts (holds, closures, new accounts).
• Maintain thorough documentation and tracking of case progress and follow-ups.
• Stay informed of fraud schemes and trends through training and resources.

Skills

Phone etiquette

Verbal communication

Written communication

Multitasking

Team environment

Discretion

Problem solving

Credit union knowledge

Attention to detail

Adaptability

Regulatory awareness

Analytical thinking

Process documentation

Interdepartmental collaboration

Education

High school diploma or equivalent

Tools

Verafin

Visa Risk Manager

Visa Data Manager

Visa DPS CATS

Lumin

Job description

Allegacy Credit Union is seeking a Fraud Specialist to handle inbound member inquiries in a call center. You will open fraud cases, review alerts, and escalate concerns while collaborating with fraud, compliance, retail banking and operations.

The role requires attention to detail, good judgment, and the ability to work independently and with other departments. Prior fraud prevention knowledge and credit union exposure are valuable.