Deposit Fraud Operations Specialist

Community Bank, N.A.; Town of Canton (NY); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with employer match

Pension

Job summary

Community Bank, N.A. is seeking a Fraud Analyst to handle calls and online inquiries about potential fraudulent activity. You will document cases, coordinate with the Fraud Analysis team, and take steps to protect customer accounts, including revoking access and reissuing credentials when necessary.

The role emphasizes strong customer service, attention to detail, and adherence to banking policies. Hours are full-time with a comprehensive benefits package.

Qualifications

• High School diploma or equivalent required.
• Two year degree in Business or Finance preferred.
• At least one year of Call Center or customer service experience in a fast-paced environment required.
• Banking experience preferred.

Responsibilities

• Answer calls and online conversations from customers and branches regarding potential fraud-related transactions to customer accounts.
• Contact customers identified with potential unauthorized account activity and determine next steps.
• Complete Fraud Intake forms and document customer concerns.
• Revoke or reissue credentials or access to banking systems as needed.
• Document information from each interaction in designated systems and follow up as required.

Skills

Typing

Email proficiency

Communication skills

Customer service

Detail oriented

Education

High School diploma or equivalent

Two year degree in Business or Finance

Tools

Synapsis

VISA Risk

Job description

Community Bank, N.A. is seeking a Fraud Analyst to handle calls and online inquiries about potential fraudulent activity. You will document cases, coordinate with the Fraud Analysis team, and take steps to protect customer accounts, including revoking access and reissuing credentials when necessary.

The role emphasizes strong customer service, attention to detail, and adherence to banking policies. Hours are full-time with a comprehensive benefits package.