Fraud Support Specialist - Banking Verifications (Remote)

FIS; United States; On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical, dental, and vision

Professional development

Competitive benefits

Inclusive and diverse team

Job summary

FIS is seeking a remote Customer Service Associate to respond to and resolve consumer inquiries by phone regarding banking activities, including verifying activity on credit, debit, and prepaid accounts. The role emphasizes quality, schedule adherence, and teamwork.

As part of the Fraud team within Customer Interaction Management, you will participate in training starting Monday, join a cross-site team, and potentially mentor newer associates after gaining experience.

Qualifications

• High school diploma or GED.
• 2 years of customer service experience.
• Prior call center experience, banking experience is preferred.
• Outstanding customer service skills (verbal and written).
• Excellent computer navigation and operation skills.

Responsibilities

• Training will start on Monday, June 29th.
• You will be working onsite 3 days a week.
• Training will be 8 AM – 4:45 PM CST/9 AM – 5:45 PM EST for four weeks.
• Your work schedule will be an eight hour shift between 7am-midnight; non-consecutive off days.
• Receive calls to verify activity on Credit, Debit and Prepaid cards with the cardholders and our Issuers.
• Participate in department initiatives to improve efficiencies.
• Stay up-to-date on changing fraud trends.

Skills

Customer service

Call center experience

Banking experience

Education

High school diploma or GED

Tools

Computer navigation

Job description

FIS is seeking a remote Customer Service Associate to respond to and resolve consumer inquiries by phone regarding banking activities, including verifying activity on credit, debit, and prepaid accounts. The role emphasizes quality, schedule adherence, and teamwork.

As part of the Fraud team within Customer Interaction Management, you will participate in training starting Monday, join a cross-site team, and potentially mentor newer associates after gaining experience.