Fraud Support Associate I

Dev; Saint Petersburg (FL); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Professional development

Inclusive team atmosphere

Competitive salary and benefits

Job summary

FIS Global is seeking a Fraud Call Center Specialist to respond to and resolve customer inquiries about banking activities, primarily by phone. You will verify activity on credit, debit and prepaid accounts, maintaining quality and schedule standards while mentoring teammates after training.

The Fraud team is a dynamic group within Customer Interaction Management, with 30+ associates across sites. You will stay abreast of fraud trends and participate in initiatives to improve efficiency.

Qualifications

• High school diploma or GED required.
• 2 years of customer service experience.
• Prior call center experience, banking experience preferred.
• Outstanding customer service skills (verbal and written).
• Excellent computer navigation and operation skills.
• Ability to work independently and in a team.

Responsibilities

• Receive calls to verify activity on Credit, Debit and Prepaid cards with cardholders and Issuers.
• Participate in department initiatives to improve efficiencies.
• Stay up-to-date on changing fraud trends.
• Report to office if performance does not meet standards or client requirements.
• In-class training 9 AM – 5:45 PM CST, 10 AM – 6:45 PM EST.
• On-the-job training and frequent up-training to expand knowledge.

Skills

Customer service

Call center experience

Banking experience

Education

General Equivalency Diploma

Tools

Computer skills

Job description

Jobs for Humanity is partnering with FIS Global to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: FIS Global

Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the Role:

As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities. Most of the questions will be about verifying activity on credit, debit, and prepaid accounts, while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.

About the team:

The Fraud team is one of our most innovative groups and is part of our Customer Interaction Management organization. Aside from a great leadership staff the group includes 30+ associates across four FIS sites that are well trained with a desire to provide superior customer service. This team is focused on crafting an incredible customer service experience for our client’s consumers. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the family!At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.

What you will be doing:

• Receive calls to verify activity on Credit, Debit and Prepaid cards with the cardholders and our Issuers.
• Participate in department initiatives to improve efficiencies.
• Stay up-to-date on changing fraud trends.
• Work from eligibility is based on performance and business needs; Associates will report to the office if their performance does NOT meet standards or if the client or FIS requires a return office
• In-class room training 9 AM – 5:45 PM CST/10 AM – 6:45 PM EST
• On the job training
• Participant in frequent up-training to expand overall knowledge of processes and services

What you will need:

• High school diploma or GED
• 2 years of customer service experience
• Prior call center experience, banking experience is preferred
• Outstanding customer service skills (verbal and written) that foster customer satisfaction
• Excellent computer navigation and operation skills
• Ability to work independently and in a team environment

At FIS, we are as committed to growing our employees' careers as our own business. We offer:

• Attractive benefits including medical, dental, and vision coverage
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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