Fraud Specialist

American National bank of Texas; Terrell (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

American National Bank of Texas seeks a Fraud Specialist to monitor suspicious activity and exception alerts, identify fraudulent transactions, and help mitigate losses.

The role communicates with bank staff, customers, merchants, and third parties to support customer requests and disputes.

Qualifications

• Associate's Degree or equivalent education/work experience.
• 3+ years bank operational experience.
• Ability to perform basic math and follow written instructions.
• Willingness to work more than 40 hours per week.
• Lifting up to 30 lbs may be required in an office setting.

Responsibilities

• Manages investigations of cross-department fraud situations and reports findings to management.
• Works with management to mitigate significant fraud issues.
• Recognizes opportunities to address fraud risks and exposures.
• Creates and maintains case management records for investigations and events.
• Develops incident, fraud loss and trend analysis reports.
• Maintains understanding of online and call center authentication tools and strategies.
• Understands electronic payments (ACH, Wire, Debit Card, RDC).
• May require work on physical bank premises.

Skills

Microsoft Excel

MS Word

Basic math

Education

Associate's Degree or equivalent education/work experience

Job description

The Fraud Specialist plays a critical role in monitoring suspicious activity/exception alerts to identify fraudulent transactions to mitigate loss. The role communicates with bank employees, customers, merchants, and relevant third parties, and provide support for customer request and disputes. The Fraud Specialist works closely with the Bank Secrecy Act (BSA) Department providing case documentation and case referrals for timely filing of regulatory requirements of Suspicious Activity Reports (SARs).

• Manages investigations of cross-department fraud situations that involve deposit relationships and report's finding and recommendations to management through written reports
• Works with management to ensure mitigation efforts are taken on significant fraud issues
• Recognizes opportunities for addressing fraud issues, risks and exposures
• Creates and retains case management records for investigations, suspicious activity and events
• Develops incident, fraud loss and trend analysis reports
• Maintains an understanding of online and call center authentication tools and strategies
• Maintains an in-depth understanding of forms of electronic payments such as ACH, Wire, Debit Card and RDC
• May require work on physical bank premises

Qualifications:

• Associate's Degree or equivalent education/work experience
• 3+ years bank operational experience

Skills:

• Working knowledge of Microsoft Excel, MS Word, basic keyboarding and calculator skills, must be able to do simple math and carry out written instructions
• Work occasionally requires more than 40 hours per week to perform the essential functions of the position
• Lifting in an office setting may be required up to 30lbs

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.