Fraud & Dispute Associate

ApTask; Omaha (NE); On-site; USD 35,000 - 50,000; Full time

Job summary

ApTask is seeking a Fraud & Dispute Associate in Omaha, NE. In this role, you will support clients with chargeback programs, investigate claims, and ensure compliance with regulations. Ideal candidates will have a high school diploma and up to 2 years of experience. The position offers an opportunity to grow within an essential aspect of the financial services industry, dealing directly with client and cardholder inquiries effectively.

Qualifications

• 0-2 years of financial or customer service experience.
• Knowledge of Regulation E and Regulation Z preferred.
• Intermediate computer skills with 40 WPM typing speed.

Responsibilities

• Investigate and process disputes/chargebacks.
• Monitor systems for fraudulent behavior.
• Respond to inquiries regarding chargeback requirements.

Skills

Investigative skills

Customer service

Attention to detail

Problem-solving

Education

High school diploma

Tools

Microsoft 365

Job description

What does a great Fraud & Dispute Associate do at Fiserv?

As a Fraud & Dispute Associate, you will provide support to Fiserv clients’ card portfolio chargeback programs (debit, credit, prepaid). You will investigate claims, compare multiple avenues of processing disputes/chargebacks, and decide on the best path to resolution.

This important position is required to ensure that we take care of our clients, as well as their customers.

What you will do:

• Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud.
• Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines.
• Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders.
• Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information.
• Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input.

What you will need to have:

• High school diploma
• 0-2 years of financial or customer service experience and/or equivalent military experience

What would be great to have:

• Knowledge of Regulation E and Regulation Z
• Knowledge of Visa and/or Mastercard operating regulations
• Experience with electronic funds transfer (EFT)
• Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
• Intermediate computer skills (40 WPM minimum)