Fraud Center Specialist – Banking Customer Support

Coca-Cola Beverages Northeast; Town of Canton (NY); On-site; USD 26,000 - 35,000; Full time

Job summary

Community Financial System, Inc. (CFSI) is seeking a Customer Fraud Representative for its Community Bank operations in Canton, NY. You will answer incoming calls and online inquiries related to potential fraud, assess situations, and take steps to protect customer accounts.

This role requires excellent communication, strong organization, and careful documentation in Synapsis and VISA Risk, with collaboration to refer cases to Fraud Analysis while upholding all banking regulations.

Qualifications

• High School diploma or equivalent required.
• 2-year degree in Business or Finance preferred.
• All applicants must be 18 years of age or older.

Responsibilities

• Answer calls and online conversations regarding potential fraud.
• Contact customers identified with potential unauthorized activity and determine next steps.
• Complete Fraud Intake forms and document customer concerns in relevant systems.
• Determine and complete next steps, including fraud disclosures and access revocation.
• Document information in Synapsis, VISA Risk, and other channels.
• Follow up with customers or branches as needed and requested by team leads.

Skills

Typing

Email software

Communication skills

Detail oriented

Organized

Professionalism

Education

High School diploma or equivalent

2-year degree in Business or Finance

Tools

Email software

Internet

Job description

Community Financial System, Inc. (CFSI) is seeking a Customer Fraud Representative for its Community Bank operations in Canton, NY. You will answer incoming calls and online inquiries related to potential fraud, assess situations, and take steps to protect customer accounts.

This role requires excellent communication, strong organization, and careful documentation in Synapsis and VISA Risk, with collaboration to refer cases to Fraud Analysis while upholding all banking regulations.