Fraud & Risk Operations Lead – E‑Commerce Platform

TikTok USDS Joint Venture; San Jose (CA); Vor Ort; USD 147.000 - 270.000; Vollzeit

Zusammenfassung

TikTok USDS Joint Venture LLC is seeking an Anti-Fraud Operations Manager to lead the risk controls for TikTok Shop's USDS division. You will direct a team of operations analysts to detect, investigate, and mitigate fraud, balancing security with growth and user experience.

Responsibilities include managing external BPO partners, guiding deep-dive investigations, and driving modernization with AI/LLM tools while aligning cross-functional stakeholders across time zones.

Qualifikationen

• 5+ years in Anti-Fraud, Trust & Safety, Risk Operations, or Risk Analytics.
• 4+ years in people management.
• Proficient with SQL and data analysis; familiarity with Python or R or automated workflows.
• Global collaboration across time zones and cultures.

Aufgaben

• Lead, mentor, and develop a team of anti-fraud operational analysts.
• Manage relationships with external BPO partners and vendors; set performance benchmarks.
• Oversee deep-dive fraud investigations, escalation handling, and forensic analysis.
• Drive operational modernization with AI and LLM tools to automate case handling and detection speed.
• Collaborate across partner teams to align on joint priorities.

Kenntnisse

SQL for data analysis

People management

Cross-functional collaboration

Storytelling/communication

Ambiguity navigation

Ausbildung

Bachelor’s degree in quantitative field

Tools

Python

R

Automated workflow tools

Jobbeschreibung

TikTok USDS Joint Venture LLC is seeking an Anti-Fraud Operations Manager to lead the risk controls for TikTok Shop's USDS division. You will direct a team of operations analysts to detect, investigate, and mitigate fraud, balancing security with growth and user experience.

Responsibilities include managing external BPO partners, guiding deep-dive investigations, and driving modernization with AI/LLM tools while aligning cross-functional stakeholders across time zones.