Remote Card Services Specialist - Fraud & Resolution

Y-12 Credit Union; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Y-12 Credit Union is seeking a Card Services Specialist to assist members during fraud events, disputes, and routine questions. You’ll protect accounts, analyze transactions, and deliver service that builds trust.

You’ll work with frontline teams to resolve card processing issues, explain options, and maintain precise records while following evolving regulations and card network requirements.

Qualifications

• Ability to investigate fraud activity and resolve disputes.
• Analyze complex card transactions and determine resolutions.
• Assist members with card-related questions and digital wallet solutions.
• Maintain accurate account records while navigating regulations and card-network requirements.
• Provide clear communication and exceptional service throughout the resolution.

Responsibilities

• Help protect members by investigating fraud activity and processing disputes and chargebacks.
• Analyze complex card transactions and determine appropriate resolutions.
• Support members with card-related questions, digital wallet solutions, card controls, and tokenization services.
• Partner with frontline teams and internal departments to resolve issues and provide guidance on card processing.
• Maintain accurate account records while navigating changing regulations, card-network requirements, and operational procedures.
• Help ensure members receive clear communication, timely updates, and exceptional service throughout the resolution process.

Skills

Clear communication

Decision making

Ownership

Job description

Y-12 Credit Union is seeking a Card Services Specialist to assist members during fraud events, disputes, and routine questions. You’ll protect accounts, analyze transactions, and deliver service that builds trust.

You’ll work with frontline teams to resolve card processing issues, explain options, and maintain precise records while following evolving regulations and card network requirements.