Fraud Specialist — Entry Level (Hybrid/Remote Eligible)

Citi; Jacksonville (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Coverage Day 1

Culture Built for Success

401(k) Matching

Tuition Reimbursement

Paid Time Off

Mental Health Resources

Job summary

Citi is seeking Fraud Specialists to join our team and help protect clients by detecting fraudulent activity on credit card accounts. This entry-level role blends analytical thinking with a client-focused approach to investigate account activity, verify transactions, and deliver consistent service that safeguards clients and their assets.

Starting salary up to $21.00/hour. The full-time position is based at 14000 Citi Cards Way, Jacksonville, FL 32258.

Qualifications

• 1–3 years in customer-facing or service roles.
• Detail orientation with ability to analyze data and spot discrepancies.
• Clear written and verbal communication with clients and colleagues.
• Proficient in data entry and Windows; comfortable with MS Office.
• Thrives in fast-paced settings while maintaining accuracy.
• High School diploma or equivalent is required.

Responsibilities

• Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
• Address client concerns by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions, and addressing service-related requests and concerns with accuracy and professionalism across all inbound and outbound client interactions.
• Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance.
• Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently.
• Assess risk in day-to-day decisions, upholding Citi’s policies and ethical standards while escalating issues transparently when required.

Skills

Customer-facing experience

Attention to detail

Clear communication

Data entry

Fast-paced environment

High School diploma or equivalent

Tools

Microsoft Office

Job description

Citi is seeking Fraud Specialists to join our team and help protect clients by detecting fraudulent activity on credit card accounts. This entry-level role blends analytical thinking with a client-focused approach to investigate account activity, verify transactions, and deliver consistent service that safeguards clients and their assets.

Starting salary up to $21.00/hour. The full-time position is based at 14000 Citi Cards Way, Jacksonville, FL 32258.