Fraud Investigator & Member Protection Specialist (Hybrid)

Metro Credit Union; Chelsea (MA); Hybrid; USD 44,000 - 48,000; Full time

Job summary

Metro Credit Union is seeking a Financial Crimes Specialist to protect members, respond to suspected fraud, and support regulatory reporting. You will investigate fraud events, interview members, and coordinate with internal teams to prevent losses while maintaining excellent member service.

You will also educate members on identity theft prevention, handle fraud-related inquiries, and escalate complex cases to senior staff as needed.

Qualifications

• Strong verbal and written communication skills.
• Strong attention to detail and ability to identify patterns and suspicious transactions.
• Strong interpersonal skills and ability to guide members through sensitive fraud situations.
• Proficiency with computer systems and ability to navigate fraud-detection tools and platforms.

Responsibilities

• Analyze fraud alerts, ad hoc reports, contact events, and internal referrals to identify and address suspicious or fraudulent activity.
• Interview members to gather facts, understand what occurred, and support fraud identification and resolution.
• Educate members on practical steps to prevent and respond to identity theft.
• Provide coverage for the Financial Crimes phone queue and respond to questions from members and internal departments.
• Manage fraud cases according to established procedures and upscale complex matters to senior team members or management.
• Freeze member accounts and channel access when appropriate to prevent or reduce loss exposure.
• Perform authorized monetary transactions designed to limit potential losses.
• Prepare clear, accurate narratives supporting FinCEN Suspicious Activity Report, or SAR, filing requirements.

Skills

Communication skills

Attention to detail

Interpersonal skills

Fraud-detection tools

Experience in financial services

Education

High school diploma or equivalent

Tools

Fraud-detection platforms

Job description

Metro Credit Union is seeking a Financial Crimes Specialist to protect members, respond to suspected fraud, and support regulatory reporting. You will investigate fraud events, interview members, and coordinate with internal teams to prevent losses while maintaining excellent member service.

You will also educate members on identity theft prevention, handle fraud-related inquiries, and escalate complex cases to senior staff as needed.