Fraud Prevention Tech

SECU; Raleigh (NC); Hybrid; USD 45,000 - 60,000; Full time

Job summary

SECU, State Employees' Credit Union, is seeking a Fraud Prevention Tech to join our call center team. You will use risk products to identify and mitigate suspicious activity on debit and credit cards and assist members with questions about fraud.

Hybrid role with 4 on/4 off shifts, 9am-9pm, onsite training for first 90 days; remote work eligibility considered after probation based on performance. Excellent customer service and meticulous problem-solving required.

Qualifications

• Strong customer service skills required.
• Excellent organizational skills required.
• Strong attention to detail required.
• Effective problem-solving skills required.

Responsibilities

• Make and receive high volumes of inbound and outbound calls about potentially fraudulent activity.
• Assess fraud cases and determine appropriate actions in monitoring applications.
• Communicate emerging fraud trends to supervisors and staff.
• Assist members and internal departments with questions about fraudulent activity or card-related issues.

Skills

Customer service

Organizational skills

Attention to detail

Problem-solving

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

The Fraud Prevention Tech is responsible for working in a call center environment using risk products to identify and mitigate suspicious activity on debit and credit cards. The expectation is that the Fraud Prevention Tech will be able to assist members with questions and concerns regarding fraudulent activity or other general card related concerns.

Responsibilities

• 40% Making and receiving high volumes of in-and outbound calls concerning potentially fraudulent activity and initiating fraud claims when necessary.
• 40% Fraud Case Assessment & Determination - Successfully evaluate cases prompted for review in fraud monitoring applications.
• 10% Communicating emerging fraud trends with supervisors and other applicable staff.
• 10% Assist members and internal departments with questions about fraudulent activity or card- related questions.

Requirements

• Strong customer service skills
• Excellent organizational skills
• Strong attention to detail
• Effective problem-solving skills

Job Environment

Shift schedule working rotating shift 4 days on/4 days off 9a-9p (including weekends and holidays). This is a hybrid position; however, all training will be completed onsite. Employees are not eligible for remote work during their first 90 days. Following the initial 90-day period, remote work eligibility will be based on performance, attendance, adherence to department expectations, and supervisor recommendation.

Office Setting With Physical Proximity To Other Employees.

Some background noise from other employees, copy machine, and telephone.

Physical Demands

Must be able to comprehend and carry out verbal and written instructions.

Job requires a substantial amount of sitting.

Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.

Use hands and fingers to press telephone keypad and lift telephone receiver.

Must be able to comprehend phone calls. Must be able to lift 5 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.