Card Services Manager: Fraud Prevention & Ops

ADP, Inc.; Gardena (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) profit sharing

Job summary

NGFCU seeks an experienced Card Services Assistant Manager to support day-to-day operations of the Card Services Department and lead a team delivering accurate, efficient service to our members.

You will provide direction, coaching, and support to staff while assisting management with operations, employee development, fraud prevention, disputes, compliance, reporting, and process improvements.

Qualifications

• Minimum 5 years of Card Services leadership experience.
• Strong knowledge of debit and credit card operations, fraud prevention, and dispute processes.
• Knowledge of applicable federal and state banking and credit union regulations.
• Strong PC skills and proficiency with Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, and problem-solving skills.

Responsibilities

• Assist with the daily operational oversight of debit and credit card services and processing activities.
• Provide direction, coaching, training, and support to Card Services staff.
• Supervise, develop, and motivate employees, including coaching and performance reviews.
• Serve as a resource for staff and assist with escalated issues.
• Monitor cardholder activity to identify potential fraud and support prevention.
• Respond to and resolve cardholder disputes in line with regulations and policies.
• Analyze card data and trends to improve card limits and programs.
• Oversee instant-issue card programs and related supplies.
• Assist with department reporting, audits, and process improvements.

Skills

Card Services leadership

Debit/credit card operations

Fraud prevention

Dispute processes

Regulatory knowledge

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

NGFCU seeks an experienced Card Services Assistant Manager to support day-to-day operations of the Card Services Department and lead a team delivering accurate, efficient service to our members.

You will provide direction, coaching, and support to staff while assisting management with operations, employee development, fraud prevention, disputes, compliance, reporting, and process improvements.