Fraud Prevention Lead - Protect Members & Assets

NorthCountry Federal Credit Union; South Burlington (VT); On-site; USD 39,000 - 58,000; Full time

Job summary

NorthCountry Federal Credit Union seeks a Fraud Officer to prevent, detect, investigate, and mitigate fraudulent activity affecting members and the credit union. You will collaborate with Retail, Compliance, and back-office teams to monitor transactions and strengthen fraud controls.

The role emphasizes professionalism, integrity, and risk awareness while educating staff and members on fraud trends and safe financial practices.

Qualifications

• Three to five years of similar or related experience is required.
• Familiarity with fraud risk assessments, investigations, and internal controls.
• Ability to educate staff and members on fraud prevention practices.

Responsibilities

• Detect and investigate fraud across member accounts and transactions.
• Mitigate losses with actions like account restrictions and card reissuance.
• Maintain case records and document all investigations thoroughly.
• Stay aware of emerging fraud schemes and industry best practices.
• Prepare fraud metrics, loss reports, and trend analyses for management.
• Coordinate with law enforcement and local fraud groups as needed.
• Identify process improvements aligned with the credit union's mission and values.
• Develop knowledge of credit union policies and applicable software systems.

Skills

Fraud detection

Investigation

Analytical thinking

Communication

Risk awareness

Teamwork

Education

Two-year college degree or equivalent

Job description

NorthCountry Federal Credit Union seeks a Fraud Officer to prevent, detect, investigate, and mitigate fraudulent activity affecting members and the credit union. You will collaborate with Retail, Compliance, and back-office teams to monitor transactions and strengthen fraud controls.

The role emphasizes professionalism, integrity, and risk awareness while educating staff and members on fraud trends and safe financial practices.