Entry-Level Card Operations Analyst — Growth Path

Latino-Community-Credit-Union; North Carolina; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employer-paid medical insurance

401(k) with company match

Life and disability plan

Generous paid time off

Job summary

Latino Community Credit Union in North Carolina is seeking a Junior Cards Operations Analyst to support daily debit and credit card operations, monitor transactions, and assist with dispute processing. This entry-level role offers exposure to reporting, data analysis, and process improvements while ensuring compliance with Reg E and Reg Z.

Ideal candidates possess attention to detail, curiosity, and strong communication skills to service members across channels.

Qualifications

• High School diploma or equivalent with some experience in card services or financial services.
• Familiarity with card networks rules and regulatory requirements (Reg E/Reg Z).
• Proficiency with card processing systems and dispute management platforms.
• Bilingual English/Spanish is a plus.

Responsibilities

• Support day-to-day card services operations (debit/credit transactions, authorizations, settlements).
• Assist with card dispute and chargeback processing following network rules.
• Monitor card activity for trends and potential fraud or operational issues.
• Prepare routine reports on card usage, losses, disputes, and metrics.
• Assist with data analysis, reconciliations, and ad hoc reporting requests.
• Support card program initiatives, vendor coordination, and system updates.
• Collaborate with accounting, lending, risk, and front-line teams to resolve issues.

Skills

Analytical skills

Attention to detail

Communication skills

Multitasking

Team player

Spanish language

Education

High School diploma

Equivalent education/experience

Tools

Dispute management platforms

Card processing software

Job description

Latino Community Credit Union in North Carolina is seeking a Junior Cards Operations Analyst to support daily debit and credit card operations, monitor transactions, and assist with dispute processing. This entry-level role offers exposure to reporting, data analysis, and process improvements while ensuring compliance with Reg E and Reg Z.

Ideal candidates possess attention to detail, curiosity, and strong communication skills to service members across channels.