Fraud & Risk Operations Specialist (Hybrid NYC)

Socket.dev; New York (NY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Global team experience

Job summary

Melio's Risk & Compliance Team in New York is seeking a Risk Operations Specialist to support frontline fraud decisioning and coordinate with cross-functional partners. This hybrid role requires 3 days in the New York office and aligns with 9:00 AM–6:00 PM EST, Monday–Friday, to ensure timely decisions.

You will manage Zendesk tickets, communicate with customers by phone for account recovery, and contribute to initiatives that strengthen risk controls while protecting Melio's platform and

Qualifications

• 1+ years of experience within risk, customer experience or payment operations
• 1+ years experience working with Zendesk
• Available to work between 9AM through 6PM EST, Monday through Friday
• Able to come to the office 3x a week for team collaboration
• Experience maintaining personal and group KPIs related to capacity and quality
• Excellent interpersonal, collaboration and communication skills
• Demonstrated ability to proactively problem solve and be a top-notch team player

Responsibilities

• Handle frontline fraud decisioning to support ongoing business needs
• Manage escalations related to Risk decisioning through cross-functional collaboration
• Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization
• Communicate with customers via phone around account recovery efforts
• Contribute to projects, collaborate with team members on specialized efforts, and proactively drive new initiatives

Skills

Risk management

Customer support

Payments operations

KPI tracking

Team collaboration

Tools

Zendesk

Job description

Melio's Risk & Compliance Team in New York is seeking a Risk Operations Specialist to support frontline fraud decisioning and coordinate with cross-functional partners. This hybrid role requires 3 days in the New York office and aligns with 9:00 AM–6:00 PM EST, Monday–Friday, to ensure timely decisions.

You will manage Zendesk tickets, communicate with customers by phone for account recovery, and contribute to initiatives that strengthen risk controls while protecting Melio's platform and