Fraud Operations Lead — Hybrid, AI-Driven & Customer‑Focused

Zopa; London (KY); Hybrid; USD 86,000 - 119,000; Full time

Job summary

Zopa is seeking a Fraud Team Leader to oversee the fraud investigations and recovery team within Fraud Operations. You will drive customer outcomes, guide investigations across multiple products, and leverage data and AI to improve workflows.

The role combines hands-on leadership with strategic oversight to safeguard customers and the business. You will manage a hybrid team, work primarily in the office 1 day a week, and coordinate with other squads to continuously enhance fraud controls and

Qualifications

• Experience leading fraud investigation teams.
• Proven ability to handle impersonation, account takeover and complex cases.
• Strong understanding of relevant regulations and law.

Responsibilities

• Lead day-to-day fraud investigations and recovery efforts.
• Drive performance using dataInsights and AI to improve processes.
• Coach and motivate team to deliver customer-centric outcomes.

Skills

Fraud investigations

Team leadership

Data-driven decisions

Regulatory & compliance

Stakeholder management

Education

Bachelor's degree in Finance/Computer Science/Criminology

Tools

SQL

Data analytics tools

Job description

Zopa is seeking a Fraud Team Leader to oversee the fraud investigations and recovery team within Fraud Operations. You will drive customer outcomes, guide investigations across multiple products, and leverage data and AI to improve workflows.

The role combines hands-on leadership with strategic oversight to safeguard customers and the business. You will manage a hybrid team, work primarily in the office 1 day a week, and coordinate with other squads to continuously enhance fraud controls and