Fraud Operations Lead — Remote Risk & Investigations

Servbank; Oswego Township (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Servbank is seeking a Banking Fraud Operations Team Lead to supervise the day-to-day activities of the fraud operations team. You will oversee detection, investigation, and prevention efforts to safeguard assets and customer trust.

The role requires building strong collaboration with compliance, risk, and IT, while implementing effective strategies and ensuring regulatory adherence. Leadership and communication skills are essential for guiding the team and driving improvements.

Qualifications

• Bachelor's degree in finance, business administration, criminal justice, or related field.
• 5+ years in banking fraud operations, with 2+ years in leadership.
• Knowledge of fraud detection methods, investigation procedures, and banking regulations.
• Analytical and problem-solving skills.
• Strong communication and collaboration abilities.
• Experience with data analysis tools and case management systems.

Responsibilities

• Lead and mentor a team of fraud analysts and investigators.
• Coordinate daily fraud detection and investigations by priority.
• Develop and refine fraud prevention strategies and workflows.
• Analyze fraud trends to identify threats.
• Collaborate with compliance, risk, and IT.
• Present regular reports to senior management.
• Ensure operations comply with regulatory standards.
• Provide guidance and training on best practices.
• Handle escalated cases and support complex investigations.
• Drive process improvements and new tools for detection.

Skills

Fraud detection

Team leadership

Regulatory compliance

Data analysis

Investigation procedures

Cross-functional collaboration

Education

Bachelor's degree in finance, business, criminal justice, or related field

Tools

Case management software

Fraud analytics tools

Job description

Servbank is seeking a Banking Fraud Operations Team Lead to supervise the day-to-day activities of the fraud operations team. You will oversee detection, investigation, and prevention efforts to safeguard assets and customer trust.

The role requires building strong collaboration with compliance, risk, and IT, while implementing effective strategies and ensuring regulatory adherence. Leadership and communication skills are essential for guiding the team and driving improvements.