Fraud Investigator I: Risk Analysis & Case Resolution

Truist Financial Corporation; États-Unis; À distance; USD 55 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Résumé du poste

Truist Financial Corporation is seeking a Fraud Analyst to perform research and loss mitigation across multiple intake channels. The role involves analyzing account activity, making risk-based decisions, and adhering to applicable policies and procedures.

Essential duties include investigating transactions, researching clients, and maintaining timely case resolution in a fast-paced environment. Strong Excel and Office proficiency and willingness to work flexible hours are required.

Qualifications

• High school diploma or equivalent required.
• One year banking, financial industry or related experience preferred.
• Ability to learn and perform complex processes.
• Strong investigative, analytical and critical thinking skills.
• Strong work prioritization and time management skills.
• Strong interpersonal and client service skills.
• Proficiency in basic computer applications (Microsoft Office).
• Ability to work in a high-stress, fast-paced environment.
• Ability and willingness to work flexible hours.

Responsabilités

• Analyze and decide Fraud Solution Service Delivery related cases or alerts.
• Investigate using banking systems to ensure requirements are met.
• Conduct client research.
• Apply critical thinking to determine appropriate actions for alert types.
• Use internal/external apps to investigate alerts.
• Resolve cases with awareness of timelines as directed by Fraud Solution Service Delivery.
• Support communication with internal and external partners or clients.
• Participate in fraud-related training to stay updated on laws and regulations.

Connaissances

Analytical thinking

Strong communication

Time management

Client service

Ability to learn complex processes

Formation

High school diploma or equivalent

Associate Degree

Outils

Microsoft Office

Description du poste

Truist Financial Corporation is seeking a Fraud Analyst to perform research and loss mitigation across multiple intake channels. The role involves analyzing account activity, making risk-based decisions, and adhering to applicable policies and procedures.

Essential duties include investigating transactions, researching clients, and maintaining timely case resolution in a fast-paced environment. Strong Excel and Office proficiency and willingness to work flexible hours are required.