Fraud Specialist I — Investigations & Risk (Flexible Hours)

Truist Financial Corporation; Charlotte (NC); Vor Ort; USD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation and sick leave

Paid holidays

Zusammenfassung

Truist is seeking a Fraud Analyst to research and decide on Fraud Solution Service Delivery related cases across intake channels. You will analyze account activity and determine risk in line with policies and procedures.

The role emphasizes investigation, research using banking systems, and timely case resolution with clear communication to partners. Flexible training and compliance updates are part of the job.

Qualifikationen

• High school diploma or equivalent education.
• Experience in banking, financial industry or related area preferred.
• Ability to learn and perform complex processes per procedures and regulations.
• Strong investigative, analytical and critical thinking skills.
• Ability to work in a high-stress, fast-paced environment and manage time well.

Aufgaben

• Analyze and decide Fraud Solution Service Delivery related cases or alerts.
• Utilize banking systems to investigate and research all transactional information.
• Conduct client research to support investigations.
• Use critical thinking to make well-supported decisions on alert types.
• Use internal and external applications to assist investigations.
• Resolve cases with awareness of timelines as directed by Fraud Solution Service Delivery.
• Communicate effectively with internal and external partners or clients.
• Participate in fraud-related training to stay updated on laws and regulations.

Kenntnisse

Investigative skills

Analytical skills

Critical thinking

Time management

Interpersonal skills

Client service

Communication skills

MS Office proficiency

Ausbildung

High school diploma or equivalent

Associate Degree (preferred)

Tools

Microsoft Office

Jobbeschreibung

Truist is seeking a Fraud Analyst to research and decide on Fraud Solution Service Delivery related cases across intake channels. You will analyze account activity and determine risk in line with policies and procedures.

The role emphasizes investigation, research using banking systems, and timely case resolution with clear communication to partners. Flexible training and compliance updates are part of the job.