Fraud Investigator I: Risk Analysis & Case Resolution

Truist Financial Corporation; Charlotte (NC); Sur place; USD 54 000 - 72 000; Plein temps

Avantages offerts par ce poste

Benefits overview

Résumé du poste

Truist Financial Corporation in Charlotte, NC seeks a Fraud Solution Service Delivery Analyst to research account activity, assess risk, and decide on alerts. You will investigate transactions across intake channels, use banking systems to meet requirements, and communicate findings to internal and external partners.

The role emphasizes investigative and analytical skills, strong communication, and the ability to work in a fast-paced environment with flexible hours as needed.

Qualifications

• HS diploma or equivalent education and related training.
• 1 year banking/financial experience; preferably in branch/audit/compliance.
• Ability to learn and perform complex processes per procedures/regulations.
• Strong investigative, analytical and critical thinking skills.
• Strong prioritization and time management skills.
• Strong interpersonal, communication and client service skills.
• Proficiency in Microsoft Office applications.
• Ability to work in a high-stress, fast-paced environment.
• Flexibility to work hours as required by the function.

Responsabilités

• Analyze and decision Fraud Solution Service Delivery related cases or alerts.
• Utilize banking systems to investigate and research all transactional information.
• Conduct client research.
• Use critical thinking to make decisions per alert type.
• Utilize internal and external applications to aid investigation.
• Resolve cases with awareness of timelines as directed by Fraud Solution Service Delivery.
• Support effective communication with internal and external partners or clients.
• Participate in fraud-related training to stay updated on laws and regulations.

Connaissances

Investigative skills

Analytical skills

Critical thinking

Interpersonal skills

Client service

Time management

Prioritization

Communication skills

Formation

High school diploma or equivalent

Associate Degree

Outils

Microsoft Office

Description du poste

Truist Financial Corporation in Charlotte, NC seeks a Fraud Solution Service Delivery Analyst to research account activity, assess risk, and decide on alerts. You will investigate transactions across intake channels, use banking systems to meet requirements, and communicate findings to internal and external partners.

The role emphasizes investigative and analytical skills, strong communication, and the ability to work in a fast-paced environment with flexible hours as needed.