Fraud Investigator I – 2nd Shift

Truist Financial Corporation; Oregon; Hybride; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation

Résumé du poste

Truist Financial Corporation is seeking a Fraud Solution Service Delivery associate to research and decide on fraud-related cases across multiple intake channels. You will analyze account activity, research transactions, and determine risk levels in line with policy and procedures.

The role requires strong investigative, analytical and communication skills, and the ability to work in a fast-paced, high-stress environment.

Qualifications

• Strong investigative, analytical, and critical thinking skills.
• Strong work prioritization and time management skills.
• Strong interpersonal, communication and client service skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products.

Responsabilités

• Analyze and decision Fraud Solution Service Delivery related cases or alerts.
• Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Use critical thinking skills to make well supported decisions relative to the alert type.
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
• Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions.
• Support effective communication with internal and external partners or clients.
• Participate Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations.

Connaissances

Investigative skills

Analytical skills

Critical thinking

Time management

Communication skills

Client service

MS Office

Attention to detail

Formation

Associate Degree

Outils

Microsoft Office

Description du poste

Truist Financial Corporation is seeking a Fraud Solution Service Delivery associate to research and decide on fraud-related cases across multiple intake channels. You will analyze account activity, research transactions, and determine risk levels in line with policy and procedures.

The role requires strong investigative, analytical and communication skills, and the ability to work in a fast-paced, high-stress environment.