Fraud Management Lead - Enterprise Risk & Compliance

Truist Financial Corporation; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid vacation and sick days

Job summary

Truist Financial Corporation is seeking a seasoned leader to guide a fraud analytics team. You will oversee analysts, ensure adherence to regulations, and drive performance metrics while mentoring staff.

The role requires deep knowledge of call-center operations and fraud systems, with a focus on risk management and customer protection. The position emphasizes strong communication, flexibility in scheduling, and cross-functional coordination within a dynamic financial services environment.

Qualifications

• Bachelor's degree or equivalent education and related experience.
• 10 years of call center or fraud systems experience.
• Ability to work independently with minimal supervision in a detailed and fast paced phone environment.
• Exceptional verbal and written communication skills.
• Demonstrated proficiency in computer applications, such as Microsoft Office software products.
• Demonstrated knowledge of fraud case management system.
• Ability and willingness to work flexible hours, as required.
• Demonstrated leadership skills.

Responsibilities

• Provide leadership to a team of Analysts, monitoring workflow to meet service levels and experience.
• Monitor call recordings for team to ensure caller authentication on all calls.
• Train/mentor new hires and refresh existing teammates.
• Maintain knowledge of regulations to ensure compliant information.
• Maintain knowledge of Enterprise Fraud Management processes for compliance.
• Provide daily and monthly reporting on work volumes and trends.
• Handle escalated sensitive, complex, and large financial, compliance or reputational issues.
• Identify process deficiencies and determine remediation steps.
• Serve as backup to team manager as needed.

Skills

Leadership

Communication

Independent work

Call center experience

Fraud systems experience

Education

Bachelor's degree

Tools

Microsoft Office

Fraud case management system

Job description

Truist Financial Corporation is seeking a seasoned leader to guide a fraud analytics team. You will oversee analysts, ensure adherence to regulations, and drive performance metrics while mentoring staff.

The role requires deep knowledge of call-center operations and fraud systems, with a focus on risk management and customer protection. The position emphasizes strong communication, flexibility in scheduling, and cross-functional coordination within a dynamic financial services environment.