Fraud Investigator II: Risk Analysis & Case Decisions

Truist Financial Corporation; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Truist is seeking a Fraud Investigations Specialist to perform research and loss mitigation across multiple intake channels. You will decision fraud cases and alerts by analyzing account activity and ensuring compliance with policies and regulations.

Responsibilities include investigating cases, researching transactional data, communicating with partners, and participating in ongoing fraud training to stay current with laws and regulations.

Qualifications

• Associates Degree or equivalent education and related training.
• Three to five years of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity.
• Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department.
• Strong investigative, analytical, and critical thinking skills.
• Strong work prioritization and time management skills.
• Strong interpersonal, communication and client service skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products.
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function.

Responsibilities

• Analyze and decision multiple Fraud related cases or alert types.
• Utilize banking systems to investigate and research all transactional information to ensure that Fraud requirements are met.
• Conduct client research.
• Use critical thinking skills to make well supported decisions relative to the alert type.
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
• Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by relative to Fraud function.
• Support effective communication with internal and external partners or clients.
• Participate in Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations

Skills

Investigative skills

Analytical skills

Time management

Interpersonal skills

Client service skills

Education

Associates degree or equivalent

Bachelor's degree

Tools

Microsoft Office

Job description

Truist is seeking a Fraud Investigations Specialist to perform research and loss mitigation across multiple intake channels. You will decision fraud cases and alerts by analyzing account activity and ensuring compliance with policies and regulations.

Responsibilities include investigating cases, researching transactional data, communicating with partners, and participating in ongoing fraud training to stay current with laws and regulations.