Senior Fraud Investigator

Truist Financial Corporation; Atlanta (GA); Presencial; USD 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

401(k) plan

Paid vacations

Descripción de la vacante

Truist Financial Corporation is seeking a Fraud Investigator to assess risk and decide on fraud-related cases across multiple intake channels, researching account activity to apply policy and controls.

Requirements: Associate's Degree, 3–5 years in banking or related roles, strong analytical and communication skills, and the ability to work in a high‑stress, fast-paced environment with flexible hours.

Formación

• Associates Degree or equivalent education and related training.
• 3–5 years of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity.
• Ability to learn and perform complex processes to meet procedures, policies and regulations.
• Strong investigative, analytical, and critical thinking skills.
• Strong work prioritization and time management skills.
• Strong interpersonal, communication and client service skills.
• Proficiency in basic computer applications such as Microsoft Office.

Responsabilidades

• Analyze and decision multiple Fraud related cases or alert types.
• Utilize banking systems to investigate and research all transactional information to ensure Fraud requirements are met.
• Conduct client research.
• Use critical thinking to make well-supported decisions relative to the alert type.
• Utilize internal and external applications to assist in investigation and research of alerts.
• Resolve cases or alerts with awareness of timelines as directed by Fraud function.
• Support effective communication with internal and external partners or clients.

Conocimientos

Analytical skills

Investigative skills

Time management

Interpersonal communication

Customer service

MS Office proficiency

Adaptability

Educación

Associate's Degree or equivalent

Bachelor's Degree (preferred)

Herramientas

Microsoft Office

Descripción del empleo

Truist Financial Corporation is seeking a Fraud Investigator to assess risk and decide on fraud-related cases across multiple intake channels, researching account activity to apply policy and controls.

Requirements: Associate's Degree, 3–5 years in banking or related roles, strong analytical and communication skills, and the ability to work in a high‑stress, fast-paced environment with flexible hours.