Fraud Investigator I: Fast-Paced Risk Analysis & Case Resolution

Truist Financial Corporation; Atlanta (GA); Sur place; USD 55 000 - 78 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401k plan

Paid time off

Résumé du poste

Truist Financial Corporation is seeking an Fraud Analyst to perform research and loss mitigation across multiple intake channels, evaluating account activity to assess risk and make decisions in line with policy.

Essential duties include analyzing cases, researching transactions, conducting client research, and communicating with partners. The role requires strong analytical/critical thinking and the ability to work in a fast-paced environment, with flexibility in hours.

Qualifications

• High school diploma or equivalent education and related training.
• One year in banking/financial industry or related area; branch/audit/compliance/lending experience preferred.
• Ability to learn and perform complex processes per policies/regulations.
• Strong investigative, analytical, and critical thinking skills.
• Strong prioritization and time management skills.
• Strong interpersonal, communication and client service skills.
• Proficiency in basic computer applications such as Microsoft Office.
• Ability to work in a high-stress, fast-paced environment.
• Willingness to work flexible hours as required.

Responsabilités

• Analyze and decide Fraud Solution Service Delivery related cases or alerts.
• Use banking systems to investigate and research transactions to meet requirements.
• Conduct client research.
• Use critical thinking to make well-supported decisions on alerts.
• Use internal and external apps to investigate alerts.
• Resolve cases with attention to timelines.
• Communicate effectively with internal and external partners or clients.
• Participate in fraud-related training to stay updated on laws and regulations.

Connaissances

Investigative thinking

Analytical thinking

Critical thinking

Time management

Interpersonal skills

Client service

Microsoft Office

Formation

High school diploma

Associate Degree

Outils

Microsoft Office

Description du poste

Truist Financial Corporation is seeking an Fraud Analyst to perform research and loss mitigation across multiple intake channels, evaluating account activity to assess risk and make decisions in line with policy.

Essential duties include analyzing cases, researching transactions, conducting client research, and communicating with partners. The role requires strong analytical/critical thinking and the ability to work in a fast-paced environment, with flexibility in hours.