Fraud & Identity Specialist

Apex Systems; San Francisco (CA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

Employee stock purchase program (ESPP)

Job summary

Everforth Apex is seeking a Fraud & Identity Specialist to monitor transactions in real time, identify fraudulent activity, and manage account takeovers. The role supports client platform security through data-driven, customer-first approaches.

The position requires 1–2+ years experience in fraud or related fields, excellent communication, and the ability to work in a dynamic environment. Remote options and weekend availability may be required.

Qualifications

• 1-2+ years in Fraud, Data Processing or Support, or strong academic record.
• Strong verbal and written communication.
• Ability to handle fast-paced and confidential environments.
• Ability to make quick, sensitive decisions.
• Willingness to work on weekends/holidays.

Responsibilities

• Identify fraud patterns and investigations to deter fraud.
• Maintain a queue of inbound customer appeals and prioritize tasks.
• Recognize improvement opportunities and drive tasks to closure.
• Complete live and historical data reviews with attention to detail.
• Execute repetitive tasks while seeking process improvements.

Skills

Communication

Decision making

Confidentiality

Attention to detail

Weekend availability

Education

Bachelor's degree or equivalent

Tools

ZenDesk

Excel/Sheets

Job description

Job#: 3053838

Job Description:

Fraud & Identity Specialist

Location: Seattle, Washington (Remote)

Role Overview

This position involves reviewing transactions in real-time to prevent fraud, identifying fraudulent activities and patterns, and managing account takeovers. The role includes handling internal escalations to support services provided through our client's platform. You will be responsible for executing processes that are essential to maintaining a secure, safe, and stable platform for all users, employing data-driven and customer-first approaches.

Key Responsibilities

• Identify fraud patterns and conduct investigations to deter fraudulent or suspicious activities.
• Maintain a queue of inbound customer appeals, utilizing time management and prioritization skills.
• Recognize and present opportunities for improvement and drive tasks to full resolution.
• Complete live and historical data reviews with a detail-oriented approach.
• Execute repetitive operational tasks while maintaining attention to detail and identifying process improvements.

Required Qualifications

• 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields, OR a strong academic record.
• Strong verbal and written communication skills.
• A positive attitude and the fortitude to work through ever-changing and dynamic operational conditions.
• Ability to make decisions on critical and sensitive issues quickly in a fast-paced environment.
• Capacity to operate with a high degree of confidentiality.
• Availability to work weekends or holidays.
• Experience with reviewing customer accounts for potential fraud.
• Ability to make decisions when scenarios are not black and white.

Preferred Qualifications

• Familiarity with ZenDesk or a similar platform.
• Proficiency in Excel or Google Sheets.
• Understanding of the gig economy.
• Customer service experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.