Fraud & Disputes Unit Manager — Lead a High-Impact Team

Genesis Financial Solutions; Beaverton (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

Genesis Financial Solutions is seeking a Fraud and Disputes Unit Manager in Beaverton, Oregon, to lead a team focused on credit card fraud and disputes. You will monitor work volumes, assist in policy implementation, and ensure high service levels.

The ideal candidate has extensive knowledge of fraud practices in financial services, strong understanding of laws like FDCPA, and excellent communication and leadership skills. Join us to have a direct impact in this critical role.

Qualifications

• Extensive knowledge of financial services Fraud and Dispute practices.
• Strong knowledge of state and federal laws, particularly FDCPA and Reg Z.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Monitor team’s daily work volumes and perform quality reviews.
• Motivate and encourage agent performance through coaching.
• Conduct monthly performance evaluations for your team.

Skills

Financial services Fraud and Dispute practices

Communication skills

Decision-making

Leadership skills

Proficient in MS Word, Excel, Outlook

Education

High school diploma or GED

Job description

Genesis Financial Solutions is seeking a Fraud and Disputes Unit Manager in Beaverton, Oregon, to lead a team focused on credit card fraud and disputes. You will monitor work volumes, assist in policy implementation, and ensure high service levels.

The ideal candidate has extensive knowledge of fraud practices in financial services, strong understanding of laws like FDCPA, and excellent communication and leadership skills. Join us to have a direct impact in this critical role.