Fraud & Disputes Unit Manager

Genesis Financial Solutions; Beaverton (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

Genesis Financial Solutions is seeking a Fraud and Disputes Unit Manager in Beaverton, Oregon, to lead a team focused on credit card fraud and disputes. You will monitor work volumes, assist in policy implementation, and ensure high service levels.

The ideal candidate has extensive knowledge of fraud practices in financial services, strong understanding of laws like FDCPA, and excellent communication and leadership skills. Join us to have a direct impact in this critical role.

Qualifications

• Extensive knowledge of financial services Fraud and Dispute practices.
• Strong knowledge of state and federal laws, particularly FDCPA and Reg Z.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Monitor team’s daily work volumes and perform quality reviews.
• Motivate and encourage agent performance through coaching.
• Conduct monthly performance evaluations for your team.

Skills

Financial services Fraud and Dispute practices

Communication skills

Decision-making

Leadership skills

Proficient in MS Word, Excel, Outlook

Education

High school diploma or GED

Job description

Join the nation’s leader in second-look financing as a Fraud and Disputes Unit Manager, leading one of our credit card fraud and disputes team!

About Genesis

Genesis Financial Solutions is the nation’s leading and largest provider of private label credit programs for non-prime consumers. The company originates private label credit cards through point-of-sale partnerships with retailers and health care providers. In addition, we have a fast-growing direct-to-consumer business, originating non-prime MasterCard accounts. Both products provide underserved consumers access to the financing they need to pursue their life goals.

We attribute our leading position in the industry to a strong focus on providing outstanding service to both retail partners and end consumers. We pride ourselves on offering the same credit experience that prime customers receive. Sophisticated analytics, high-quality execution, strict adherence to regulatory and compliance requirements and an unmatched expertise in risk management all make this possible.

Job Description

Key Responsibilities

As our Fraud and Disputes Unit Manager, you will monitor your team’s daily work volumes and perform quality reviews to ensure department service levels and standards are met. You will assist in the implementation of new policies and procedures. We’ll rely on you to maintain high levels of production, while ensuring consumers get the highest level of professional service. You’ll motivate and encourage agent performance through positive enthusiasm, coaching, and mentorship.

As A Fraud and Disputes Unit Manager You Will

• Develop, coach, mentor, and supervise a team of 10+ Fraud & Dispute agents
• Interview and hire Fraud & Dispute agents to ensure your team is fully staffed
• Monitor team members’ attendance and performance to ensure good results are achieved, as compared to performance standards
• Establish and implement departmental policies, goals, objectives, and procedures
• Perform weekly telephone monitoring to ensure your team meets procedural and regulatory compliance standards
• Prepare and conduct monthly performance evaluations for your team
• Coordinate with law enforcement as needed regarding fraud claims

Qualifications

Requirements

• Extensive knowledge of financial services Fraud and Dispute practices
• Strong knowledge of state and federal laws, particularly FDCPA and Reg Z
• High school diploma or GED
• Excellent written and verbal communication skills
• Flexibility to adapt well to change
• Excellent decision-making and problem solving skills
• Ability to maintain a high level of professionalism and confidentiality at all times and in all situations
• Ability to communicate effectively with all levels of management and staff
• Ability to work independently with little direct supervision
• Proficient in MS Word, Excel, and Outlook
• Excellent motivation and team leadership skills
• Ability to work various shifts