Francophone Online Platform Support Pro - Relocation Covered

Employers from Greece; United States; À distance; USD 40 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Résumé du poste

Patrique Mercier Recruitment FR seeks a French-speaking Online Platform Support Agent to assist users via email, chat, and phone. You will troubleshoot issues, educate users on platform features, and document interactions in the CRM system.

Ideal candidates have French and English fluency, prior helpdesk experience, and strong problem-solving skills. The role includes a fully paid relocation package and comprehensive benefits.

Qualifications

• Fluent in French and English with strong written and verbal skills.
• Prior experience in customer support or technical assistance.
• Good understanding of online platforms and their functionalities.
• Strong problem-solving abilities and commitment to service.
• Experience with CRM software is advantageous.

Responsabilités

• Assist French-speaking users via email, live chat, and phone.
• Troubleshoot and resolve technical issues with user accounts and platform features.
• Educate users on how to navigate and use the platform effectively.
• Document interactions and solutions in the CRM system.
• Collaborate with teams to identify common issues and suggest improvements.
• Stay updated on platform developments and new features.
• Follow up with users to ensure issues are resolved.

Connaissances

French fluency

English fluency

Customer support

CRM experience

Problem solving

Communication skills

Outils

CRM software

Description du poste

Patrique Mercier Recruitment FR seeks a French-speaking Online Platform Support Agent to assist users via email, chat, and phone. You will troubleshoot issues, educate users on platform features, and document interactions in the CRM system.

Ideal candidates have French and English fluency, prior helpdesk experience, and strong problem-solving skills. The role includes a fully paid relocation package and comprehensive benefits.