Franchise Sales Specialist - US Based Remote
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Location: Role is remote with minimal (5-10%) travel required
The Sales Enablement Specialist bridges the gap between sales strategy and practical implementation. Their primary goal is to empower sales representatives by equipping them with the necessary tools, knowledge, and streamlined processes related to effective usage of the Salesforce platform. The specialist will embrace the opportunity to provide recommendations to enhance the internal sales process, be knowledgeable in reporting metrics, provide support for various strategic initiatives within the department, and interact directly with the sales team.
Roles And Responsibilities
- Salesforce CRM Training and Content Development: Facilitate ongoing individual and group training on Salesforce features, navigation, and best practices. Assist with the creation and maintenance of training and reference materials to facilitate smooth adoption of Salesforce tools and usage. Collaborate with Sales SLT and Sales Operations teams to identify process bottlenecks and areas for improvement within the Salesforce sales cycle. Assist in the implementation of strategies to enhance sales efficiency using Salesforce automation and workflows, considering impacts to other internal systems. Proactively seek feedback from users on performance success and challenges by leading process improvement workshops as needed. Generate reports and dashboards to provide insights to sales leadership to identify opportunities for improved sales performance. Monitor performance related to Salesforce adoption, pipeline, and productivity.
- Salesforce Business Admin: Be the “subject matter expert” for Salesforce, providing primary support to the sales team. Collaborate with the development team and hiring manager to set up features and customize the tool. Assist in developing criteria and definitions for outcomes and milestones measures. Customize prebuilt reports, views, and dashboards. Support sales initiatives and liaise with shared services regarding processes, enhancements, challenges, and rollouts. Provide support on the dashCRM platform. Be knowledgeable in the sales cycle and internal processes from a Sales perspective, including submitting applications, GCI, FDDs, reporting. Additional responsibilities as needed by leadership.
- Sales Process Optimization and Metrics: Support sales process improvements, monitor key sales metrics, and generate reports to identify opportunities for performance enhancement.
- Cross-Functional Collaboration: Coordinate with sales leadership and executive management to support initiatives. Work closely with hiring managers, marketing, tech, and Brand teams to align messaging and efforts, ensuring consistent communication. Facilitate knowledge sharing and collaboration across departments.
Qualifications
- Bachelor’s degree or equivalent experience required
- Strong familiarity with Salesforce CRM; Salesforce Certified required
- 1-2 years of experience in sales, sales operations, or sales enablement, preferably within real estate or technology industries
- In-depth knowledge of Microsoft products, especially Excel (VLOOKUP, Pivot Tables, Functions, Charts), Teams, PowerPoint, Word, PowerAutomate, SharePoint
- Strong communication and collaboration skills for cross-functional teamwork
- Proactive, adaptable, with strong organizational and time management skills
- Positive, professional attitude with attention to confidentiality and detail
- Data analysis skills are a plus
- Stable high-speed internet required
- Strategic thinking and contribution to long-term enablement strategies
Note: Not a Salesforce Developer role