Franchise Sales Specialist - US Based Remote
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Location: Remote role with minimal (5-10%) travel required
The Sales Enablement Specialist bridges the gap between sales strategy and practical implementation. Their primary goal is to empower sales representatives by providing the necessary tools, knowledge, and streamlined processes related to effective usage of the Salesforce platform. The specialist will also offer recommendations to enhance internal sales processes, be knowledgeable in reporting metrics, support various strategic initiatives within the department, and interact directly with the sales team.
Roles and Responsibilities
- Salesforce CRM Training and Content Development: Facilitate ongoing individual and group training on Salesforce features, navigation, and best practices. Assist with creating and maintaining training/reference materials to facilitate smooth adoption of Salesforce tools. Collaborate with Sales SLT and Sales Operations teams to identify process bottlenecks and areas for improvement within the Salesforce sales cycle. Assist in implementing strategies to enhance sales efficiency using Salesforce automation and workflows. Seek feedback from users on performance success and challenges, leading process improvement workshops as needed. Generate reports and dashboards to provide insights to sales leadership. Monitor Salesforce adoption, pipeline, and productivity.
- Salesforce Business Administration: Serve as the “subject matter expert” for Salesforce, providing primary support to the sales team. Collaborate with the development team and hiring manager to set up features and customize the tool. Assist in developing criteria and definitions for outcomes and milestones. Customize prebuilt reports, views, and dashboards. Support sales initiatives, processes, enhancements, challenges, and rollouts with leadership and shared services. Provide support on the dashCRM platform. Understand the sales cycle and internal processes from a sales perspective, including application submissions, GCI, FDDs, and reporting. Perform additional responsibilities as needed by leadership.
- Sales Process Optimization and Metrics Reporting: Support the optimization of the sales process and generate relevant sales metrics and reports.
- Cross-Functional Collaboration: Coordinate with sales leadership, executive management, marketing, tech, and brand teams to align messaging and sales efforts. Facilitate knowledge sharing and collaboration across departments.
Qualifications
- Bachelor’s degree or equivalent experience required
- Strong familiarity with Salesforce CRM; Salesforce Certification required
- 1-2 years of experience in sales, sales operations, or sales enablement, preferably in real estate or technology industries
- In-depth knowledge of Microsoft Office products, especially Excel (VLOOKUP, Pivot Tables, etc.), Teams, PowerPoint, Word, PowerAutomate, SharePoint
- Strong communication and collaboration skills; proactive and organized with good time management
- Positive, professional attitude with attention to confidential issues and details
- Data analysis skills a plus
- High-speed internet required
- Ability to think strategically and contribute to long-term enablement strategies
Note: Not a Salesforce Developer role.