Franchise Performance & Training Lead

PopUp Bagels, Inc.; Dallas (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

PopUp Bagels, Inc. is seeking a Franchise Performance Manager to lead franchise operations, training, and launch support from the Houston area.

The role requires hands-on coaching with franchise teams, optimizing supply chain and adherence to brand standards, and coordinating cross-functional efforts to drive store performance. The ideal candidate has 2–5 years in franchise/restaurant operations, strong communication skills, and readiness to travel for openings and field visits.

Qualifications

• 2-5 years of experience in franchise operations, restaurant, retail or hospitality management.
• Experience supporting franchisees or multi-unit operations preferred.
• Experience training teams and managing store openings.
• Strong interpersonal and communication skills.
• Strong understanding of franchise operations, P&L management, and brand compliance.
• Willingness to travel as needed.

Responsibilities

• Franchise Launch Support: oversee openings, pre-opening planning, and training.
• Franchisee Training and Development: hands-on in-store training and coaching.
• Operational Excellence: ensure brand standards, food safety, and guest experience.
• Supply Chain and Vendor Coordination: resolve sourcing and delivery issues.
• Customer Service and Issue Resolution: handle escalated service issues.
• Cross-Functional Collaboration: align with Marketing, Training, and Operations Support.

Skills

Franchise operations

Restaurant management

Training ability

Communication skills

Travel willingness

Tools

Microsoft Office Suite

Job description

PopUp Bagels, Inc. is seeking a Franchise Performance Manager to lead franchise operations, training, and launch support from the Houston area.

The role requires hands-on coaching with franchise teams, optimizing supply chain and adherence to brand standards, and coordinating cross-functional efforts to drive store performance. The ideal candidate has 2–5 years in franchise/restaurant operations, strong communication skills, and readiness to travel for openings and field visits.