Franchise Performance Director: Grow Profitability & Brand

Subway; Spokane (WA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Insurance Plans

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Job summary

Subway is seeking a Director, Franchise Performance to lead MFPs across a multi‑territory region and drive franchise profitability and brand standards. This senior role requires strategic thinking, strong people leadership, and executive‑level relationship management.

You will partner with Finance on P&L health, oversee new openings/remodels, and champion adoption of Subway tools. Extensive travel (40–60%) and collaboration with cross‑functional partners are essential.

Qualifications

• Bachelor’s degree in Business, Operations Management, or related field required.
• MBA or Master’s degree strongly preferred, or equivalent experience with 10+ years in franchise or multi‑unit management.

Responsibilities

• Lead and develop a team of Managers, Franchise Performance across a multi‑territory region.
• Own overall AUV growth and franchisee health across the regional portfolio.
• Serve as senior‑level relationship owner for multi‑unit operators and key accounts.
• Escalate complex franchisee issues including operational disputes and brand standard violations.
• Partner with Finance to assess P&L health and develop improvement plans.
• Lead regional development and growth with cross‑functional teams including new openings and remodels.
• Conduct regular market visits and represent Subway at conferences and franchisee forums.
• Champion adoption of company tools and training programs across the MFP team.

Skills

Leadership

Franchise Management

P&L Management

Strategic Thinking

Communication

Data Analysis

Relationship Building

Travel Readiness

CRM Proficiency

Education

Bachelor’s degree in Business/Operations Management

MBA or Master’s degree (preferred)

Tools

FranConnect

Excel

PowerPoint

CRM Software

Job description

Subway is seeking a Director, Franchise Performance to lead MFPs across a multi‑territory region and drive franchise profitability and brand standards. This senior role requires strategic thinking, strong people leadership, and executive‑level relationship management.

You will partner with Finance on P&L health, oversee new openings/remodels, and champion adoption of Subway tools. Extensive travel (40–60%) and collaboration with cross‑functional partners are essential.