Director, Franchise Performance - Drive Growth

Pho Prime, LLC; Seattle (WA); On-site; USD 139,000 - 173,900; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Job summary

Subway is seeking a Director of Franchise Performance to lead a regional team driving franchise performance, profitability, and brand standards across multiple territories. You will shape regional strategy, manage senior relationships, and translate corporate goals into actionable field execution.

The ideal candidate has extensive franchise-management leadership, 10+ years in progressive roles, strong P&L acumen, and a proven track record of performance improvements in restaurant operations.

Qualifications

• Bachelor’s degree in Business, Operations Management, or related field required.
• MBA or Master’s degree strongly preferred, or equivalent experience.
• 8+ years in Franchise Management or multi‑unit field operations.

Responsibilities

• Lead and develop a team of Managers, Franchise Performance across a multi-territory region, including hiring, coaching, performance management, and succession planning.
• Own overall AUV growth and franchisee health across the regional portfolio; translate company strategy and KPIs into regional plans.
• Serve as senior-level relationship owner for multi-unit operators and key accounts, representing Subway with authority at the executive level.
• Act as primary escalation point for complex franchisee issues, including operational disputes and brand standard violations.
• Partner with Finance to assess franchisee P&L health and develop improvement plans for underperforming locations.
• Lead regional development and growth strategy with cross-functional teams including new openings, remodels, and transitions.
• Conduct regular market visits and represent Subway at industry events and franchisee forums.
• Champion adoption of tools and training programs across the MFP team.

Skills

Leadership

Franchise Management

Multi-unit operations

People management

Strategic planning

P&L management

Relationship building

Analytics

Excel

CRM

Education

Bachelor’s degree in Business, Operations Management, or related field

MBA or Master’s degree (preferred)

Tools

FranConnect

Excel

PowerPoint

CRM software

Job description

Subway is seeking a Director of Franchise Performance to lead a regional team driving franchise performance, profitability, and brand standards across multiple territories. You will shape regional strategy, manage senior relationships, and translate corporate goals into actionable field execution.

The ideal candidate has extensive franchise-management leadership, 10+ years in progressive roles, strong P&L acumen, and a proven track record of performance improvements in restaurant operations.