Franchise Operations Coordinator

Kona Ice; Florence (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

Kona Ice is looking for a Franchise Administrator to support and scale the franchising department. You will manage critical administration processes, maintain franchise data, and guide onboarding and territory development for franchisees and internal teams.

The ideal candidate is highly organized, proactive, and comfortable owning processes with limited oversight, ensuring accurate documentation and strong franchisee relationships.

Qualifications

• 5+ years of administrative, franchise operations, business operations, project coordination, or related professional experience.
• Ability to manage multiple priorities, deadlines, and detailed processes independently.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and a commitment to providing a quality franchisee experience.
• Ability to identify process gaps and develop practical, scalable solutions.
• Proficiency with Microsoft Office, especially Excel, Word, and PowerPoint.
• Proficiency with Google Workspace (Drive, Sheets, Docs).
• Experience maintaining databases, records, reporting tools, or document management systems.
• Ability to handle confidential and sensitive business information with professionalism.

Responsibilities

• Own and coordinate day-to-day franchise administration activities, ensuring deadlines and documentation are managed accurately.
• Guide franchisees through territory definition and approval using guidelines, data, and internal resources.
• Assist franchisee onboarding from agreement to required documentation and handoffs.
• Maintain franchise agreements, renewals, amendments, transfers, and disclosures (FDDs).
• Maintain databases, digital filing systems, territory records, trackers, and reporting tools.
• Develop and improve administrative processes, checklists, and SOPs to support growth.
• Identify gaps, risks, and opportunities for process improvement and recommend solutions.
• Serve as a knowledgeable point of contact for franchisees and internal teams.
• Build relationships with franchisees and stakeholders for a positive experience.
• Coordinate across departments to ensure information and milestones are communicated.
• Prepare and maintain spreadsheets, reports, dashboards, and tracking tools.
• Support leadership with projects, initiatives, research, and priorities.
• Cross-train team members and document critical processes for continuity.
• Provide professional support for franchisees, candidates, vendors, and visitors.

Skills

Administrative experience

Multitasking

Attention to detail

Communication

Interpersonal skills

Process improvement

MS Office

Google Workspace

Data management

Discretion

Education

Associate’s or Bachelor’s degree in business administration or related field

Tools

Franchise management systems

CRM platforms

Territory mapping tools

Document management systems

Job description

Kona Ice is looking for a Franchise Administrator to support and scale the franchising department. You will manage critical administration processes, maintain franchise data, and guide onboarding and territory development for franchisees and internal teams.

The ideal candidate is highly organized, proactive, and comfortable owning processes with limited oversight, ensuring accurate documentation and strong franchisee relationships.