Operations Coordinator

Ontario Trillium Foundation; Waterford Charter Township (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Kona Ice is seeking an Operations Coordinator in Waterford Charter Township, Michigan to lead hands-on operational activities, oversee events and warehouse procedures, and supervise team members. You will train staff and serve as the point of contact for daily operations to keep Kona Ice of E Livingston & NW Oakland Counties Travelin' Tom's of Holly running smoothly.

You will manage inventories, coordinate scheduling, assist in hiring and coaching, and drive continuous improvement in day-to-day

Qualifications

• High school diploma required; 2 years driving experience preferred.
• Excellent customer service and communication skills.
• Ability to lift up to 25 lbs and stand for long periods.
• Experience with scheduling tools and basic software.

Responsibilities

• Manage team daily tasks, supervise, and educate on procedures, warehouse expectations, and equipment.
• Ensure event operations and warehouse processes meet required standards through daily evaluation.
• Coordinate, plan, and direct team to keep equipment clean, maintained, and stocked.
• Maintain inventory, including ordering flavors, cups, and supplies.
• Run errands to procure supplies and equipment for events.
• Serve as first point of contact to support employees and resolve concerns.
• Set up and take down each Ice unit and manage event preparation procedures.
• Assist owners with hiring, training, and coaching the team.

Skills

Leadership

Operations management

Team training

Event coordination

Communication

Education

High School Diploma

Tools

Google

MKB

Microsoft Office

Job description

The coordinator for Operations will have a hands-on leadership role in all operational activities. Your role is to effectively manage and oversee events, warehouse procedures and manage team members.You will lead/train team members, and serve as the point of contact for operational duties, directing, coordinating, and planning to ensure that all Kona Ice of E Livingston & NW Oakland Counties Travelin' Tom's of Holly run efficiently while improving day to day operations

Responsibilities:

• Manages the efforts of the team to include assigning daily tasks, communicating job expectations, supervising efforts, and educating on operational procedures, warehouse expectations and equipment.
• Ensures event operations, warehouse processes, and equipment are to standards required through daily evaluation and upkeep, by monitoring processes, procedures and items needed to prepare and run all events
• Coordinates, plans, and directs team to ensure that all equipment is cleaned, maintained, and properly stocked for daily events
• Maintain inventory, including ordering flavors, cups, and other supplies.
• Run errands as needed to facilitate event operations, including purchasing needed supplies, ice, tools, etc.
• Maintain a system of operations and equipment maintenance
• Serves as the first point of contact to support employees-if needed resolve personnel concerns and provide feedback
• Works events and knows how to set up and take down each Ice unit - including unit preparation, end procedures.
• Assist owners with hiring, training, coaching, and supervising
• Assist in developing personal growth opportunities and recognition /reward programs for team members
• Other duties as assigned

Requirements

Min. High School diploma; with 2 years of driving experience; additional qualifications within management/operations are a plus

Excellent customer service and communication skills

Be able to reach, bend, stoop and frequently lift up to 25 lbs.

Be able to work in a standing position for long periods of time (up to 8 hours)

Strong self-initiative, time management skills, and ability to problem-solve

Knowledge of with scheduling tools including Google, MKB, Microsoft

A creative mind with an ability to suggest improvements

Company Information

Kona Ice is a fun, always changing work environment. We are a mobile vendor so your office moves. You are out in the community meeting new people everyday. You get to be part of a growing franchise and learn what it is like to be an entrepreneur. We’re mobile. We’re fun. We’re stocked with the most delicious flavors you’ve ever tasted. Need a moment of pure bliss? Kona Ice has you covered. Come visit us, let our sweet tunes sweep you away to an island in the middle of the ocean. And while you’re there, kick up your feet and enjoy a nice cup of our premium shaved ice.