Franchise Operations & Onboarding Lead

Business Network International; Charlotte, Northern (NC, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Business Network International (BNI) is seeking an Operations Coordinator (Franchise) to manage onboarding, integration, and operational readiness for franchise growth across the Americas. You will partner with Franchise Operations leadership and internal teams to drive onboarding, transitions, and cross-functional initiatives.

The role emphasizes data integrity across systems, process improvements, and stakeholder coordination, with opportunities to support franchisees and use AI-enabled tools

Qualifications

• 3+ years of experience in franchise operations, business operations, onboarding, project coordination, customer success, or related operational roles.
• Experience coordinating multiple projects, stakeholders, and operational activities simultaneously.
• Strong organizational, problem-solving, and communication skills.
• Experience working with business systems, CRM platforms, operational databases, or franchise management systems.
• Ability to collaborate effectively across departments and support operational initiatives in a fast-paced environment.
• Proficiency with Microsoft Office Suite and digital collaboration tools.

Responsibilities

• Support onboarding and integration activities for new franchisees, acquisitions, regional transitions, and other operational initiatives.
• Coordinate operational readiness activities across internal departments to support successful launches and transitions.
• Facilitate onboarding workflows, system setup activities, and operational requirements to ensure timely execution.
• Maintain onboarding documentation, project records, status updates, and operational trackers.
• Support transition planning and post-acquisition integration activities as needed.
• Maintain accurate records across FranConnect, BNI Connect, and other operational platforms.
• Verify onboarding, membership, chapter, and region data to ensure completeness and accuracy.
• Prepare reports, dashboards, and status updates for Franchise Operations leadership.

Skills

Customer Service

Organizational Skills

Self-Management

Technical Proficiency

Problem Solving

Communication

Education

Bachelor’s degree or equivalent experience

Tools

FranConnect

BNI Connect

Salesforce

Franchise management platforms

Job description

Business Network International (BNI) is seeking an Operations Coordinator (Franchise) to manage onboarding, integration, and operational readiness for franchise growth across the Americas. You will partner with Franchise Operations leadership and internal teams to drive onboarding, transitions, and cross-functional initiatives.

The role emphasizes data integrity across systems, process improvements, and stakeholder coordination, with opportunities to support franchisees and use AI-enabled tools