Franchise Growth Coach - Remote & Travel

Big Blue Swim School; Atlanta (GA); Remote; USD 90,000 - 113,000; Full time

Benefits offered by this job

Health benefit plans

Remote work environment

Competitive paid time off

401k with company match

Performance bonus eligibility

Job summary

Big Blue Swim School is a fast-growing, mission-driven company dedicated to unlocking kids’ potential in the water. With 60 locations open and over 200 franchise locations awarded nationwide, we are scaling toward 400+ units.

The Franchise Business Coach connects our Support Center with Franchise Owners to help them grow, operate well, and stay within the Franchise Agreement. The role focuses on coaching on customer service, revenue growth, marketing, and operations, with regular communication

Qualifications

• Judgment about numbers and identifying real gaps vs noise.
• Experience in swim schools or franchise systems preferred.
• Proven ability to deliver results and influence decisions through strong communication.
• Strong critical thinking and proactive problem solving.
• Ability to plan, set priorities, and work to business objectives.
• Comfort learning LessonBuddy, BI software, Claude AI.
• Adaptive to business changes.
• Ability to travel up to 30% as needed.

Responsibilities

• Coach Franchise Owners on customer service, revenue growth, marketing, operations and lesson quality.
• Influence results through regular communication and proactive support to franchisees.
• Read locations’ performance, pull sales, labor cost, P&L, and coach on key action items.
• Maintain visitation schedule with each location, in person and remote.
• Support New Pool Openings with tailored benchmarks and coaching.
• Stay current with sales, labor cost, P&L and other indicators for each franchisee.
• Coach the Franchise Agreement and brand standards.
• Train Franchise Owners on new products and initiatives.
• Move best practices across the franchise community and drive adoption.
• Document issues, conversations and follow-up with records.

Skills

Strong communication

Critical thinking

Proactive problem solving

Planning & prioritization

Adaptability

Travel readiness

Education

Experience in swim schools or multi-unit franchise system

Tools

LessonBuddy

Business Intelligence software

Claude AI

Job description

Big Blue Swim School is a fast-growing, mission-driven company dedicated to unlocking kids’ potential in the water. With 60 locations open and over 200 franchise locations awarded nationwide, we are scaling toward 400+ units.

The Franchise Business Coach connects our Support Center with Franchise Owners to help them grow, operate well, and stay within the Franchise Agreement. The role focuses on coaching on customer service, revenue growth, marketing, and operations, with regular communication