Franchise Growth Coach — Remote

Empower Brands GmbH; Richmond (VA); On-site; USD 90,000 - 110,000; Full time

Job summary

Empower Brands is seeking a Franchise Business Consultant to advise a portfolio of 20–25 franchise locations. You will provide operational guidance, financial coaching, and sales/marketing alignment, while leading training and SOP implementation to drive performance and long-term success.

The role includes field visits, KPI tracking, and development of data-driven action plans to improve margins and growth opportunities across the franchise network. Travel up to 40% is required.

Qualifications

• 3–5 years of experience in franchising operations, franchisee coaching, business consulting, or a related field.
• Bachelor's degree in business or a related field preferred
• Strong problem-solving skills with the ability to develop and implement effective solutions.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities independently.
• Ability to travel up to 40%.

Responsibilities

• Conduct site audits to ensure adherence to brand standards and operational requirements.
• Evaluate profitability, overhead costs, and operational efficiencies to strengthen margins.
• Track key performance indicators to assess operational health across assigned locations.
• Provide ongoing coaching on staffing, financial management, workflow optimization, and revenue growth.
• Maintain structured meeting cadence: 3× weekly for new franchisees and bi-weekly for established franchisees.
• Facilitate Level 10 Meetings to review KPIs, priorities, issues, and solutions.
• Identify root causes of operational challenges, develop data-driven action plans, and lead execution for measurable improvement.
• Review franchisee financial statements to identify gaps and improvement opportunities.
• Provide annual budget guidance and assist franchisees in setting realistic revenue, profit, and operational goals.
• Develop, standardize, and implement systemwide KPIs and track franchisee performance.
• Recommend overhead-reducing strategies and cost-optimization opportunities.
• Assist franchisees in sourcing materials and supplies to ensure costs align with budget goals.
• Review pricing structures and adjust margins to respond to seasonal fluctuations and demand spikes.
• Create, refine, and implement standardized SOPs to ensure consistent and efficient operations.
• Lead the problem-solving process from assessment through execution, ensuring solutions are effective and sustainable.
• Collaborate with internal departments to streamline workflows and introduce tools that enhance scalability and efficiency.
• Support franchisees in developing and refining local marketing plans aligned with brand goals.
• Strengthen sales processes including lead management, conversion strategies, and customer engagement.
• Ensure alignment between marketing initiatives, sales goals, and operational objectives.
• Assist in creating training materials, SOP documentation, and onboarding resources.
• Train new employees with emphasis on improving sales performance and customer engagement.
• Deliver group and one-on-one training sessions for new programs and ongoing performance development.
• Support initiatives related to operational enhancements, cost savings, technology rollouts, and resource development.
• Collaborate with Marketing, Technology, Training, and Compliance teams to support franchisee success.
• Conduct approximately 20 on-site visits annually to provide hands‑on coaching and operational assessments.
• Prepare detailed reports summarizing findings, KPI performance, and improvement recommendations.
• Maintain proactive communication with franchisees and internal stakeholders.

Skills

Franchise operations

Coaching

Business consulting

Analytical mindset

Communication skills

Education

Bachelor's degree preferred

Tools

Excel

KPI dashboards

Job description

Empower Brands is seeking a Franchise Business Consultant to advise a portfolio of 20–25 franchise locations. You will provide operational guidance, financial coaching, and sales/marketing alignment, while leading training and SOP implementation to drive performance and long-term success.

The role includes field visits, KPI tracking, and development of data-driven action plans to improve margins and growth opportunities across the franchise network. Travel up to 40% is required.